Introduction
At TapRoots, we are committed to providing high-quality products and excellent customer service. Please read our Return and Refund Policy carefully to understand your rights and obligations regarding returns and refunds.
Non-Refundable Items
Homeopathic Remedies & CBD Ingestibles
All homeopathic remedies and CBD ingestibles are non-refundable and not returnable once shipped or picked up. We apologize for any inconvenience this may cause and appreciate your understanding.
Damaged or Incorrect Products
If you receive a damaged product or the wrong item, please follow the steps below:
1. Request Pre-Approval: All returns for damaged or incorrect products must be pre-approved by a Customer Service Representative. To request approval, please contact our Customer Service team within 7 days from the date of purchase.
2. Provide Information: When contacting Customer Service, please provide the following information:
- Your name and contact details
- Order number
- Description of the damaged or incorrect product
- Photographs of the damaged product or incorrect item received
3. Return Authorization: If your return request is approved, you will receive a Return Authorization Number and instructions on how to return the product. Please do not send the product back without prior approval.
4. Return Process: Once you receive the Return Authorization, please follow the provided instructions to return the product. Ensure that the product is securely packaged to prevent further damage during transit.
5. Inspection and Refund: Upon receiving the returned product, we will inspect it to verify the damage or error. If the return is approved, we will process your refund or send a replacement product, as per your preference.
Contact Us
If you have any questions or need assistance with a return or refund, please contact our Customer Service team:
TapRoots
18478 Forest Rd, Suite 11,
Forest, VA, 24551
Email: info@taprootsva.com
Thank you for choosing TapRoots. We strive to ensure that you are satisfied with your purchase and appreciate your understanding of our return and refund policies. If you have any concerns or need further assistance, please do not hesitate to reach out to our Customer Service team.
